Front Desk Associate
Echo Bluff Lodge Echo Bluff Lodge Eminence, MO Eminence, MO Full-time Full-time $14 an hour $14 an hour 17 hours ago 17 hours ago 17 hours ago Echo Bluff Lodge is nestled alongside Sinking Creek with expansive, breathtaking views of the park's namesake, Echo Bluff.
The beautiful lodge overlooks a one-of-a-kind panorama that amazes all! We offer cabin and lodge guest rooms, retail gift sales and the Creekside Grill.
We're looking for a Front Desk Associate to join our team during the summer season! This is a hybrid position requiring a variety of shifts including day and evening shifts.
Position
Summary:
The Front Desk Associate will provide hospitality to all guests and visitors in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs.
Be an effective information resource regarding Park attractions and items of interest.
Responsibilities:
Provide relevant information for all guest tours and company-sponsored programs relating to the Park Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company's rate structure and policies Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary Keep front and back office areas organized and clean Communicate with emergency responders, when necessary, in a calm and effective manner Prepare daily deposit, drop receipts and follow all company cash handling procedures Assist other team members by sharing knowledge of Park and surrounding area Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary of each shift.
Produce accurate and timely reports and correctly handle all cash transactions.
Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
Balance and audit for accurate room revenue, food and beverage revenue, cashier's reports, and guest and house accounts and telephone revenue, assisting the preparation of all reports relevant to daily revenues.
Balance, audit for accuracy and transmit credit card batches.
Complete and transmit daily management and accounting reports and supporting documents.
Other duties per Duties Checklist and as assigned Position Requirements:
Must be able to work both day and evening shifts as well as weekends and holidays.
Provide excellent customer service to meet and exceed customer expectations Present a positive image of the company in an upbeat, professional manner Ability to work a variety of day, night, weekend and holiday shifts Ability to work independently Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles Basic computer skills - Microsoft Office (Word, Excel, Outlook) and Room Master system Knowledge and
Experience:
Education:
High school diploma or equivalent
Experience:
Minimum 1 (one) year customer service We are an equal opportunity employer To learn more about our location visit EchoBluffStatepPark.
com Job Type:
Full-time Pay:
$14.
00 per hour
Benefits:
Employee discount Referral program Schedule:
Day shift Evening shift Monday to Friday Weekend availability Application Question(s):
Are you able to commute to our location in Echo Bluff State Park?
Experience:
Customer Service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The beautiful lodge overlooks a one-of-a-kind panorama that amazes all! We offer cabin and lodge guest rooms, retail gift sales and the Creekside Grill.
We're looking for a Front Desk Associate to join our team during the summer season! This is a hybrid position requiring a variety of shifts including day and evening shifts.
Position
Summary:
The Front Desk Associate will provide hospitality to all guests and visitors in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs.
Be an effective information resource regarding Park attractions and items of interest.
Responsibilities:
Provide relevant information for all guest tours and company-sponsored programs relating to the Park Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company's rate structure and policies Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary Keep front and back office areas organized and clean Communicate with emergency responders, when necessary, in a calm and effective manner Prepare daily deposit, drop receipts and follow all company cash handling procedures Assist other team members by sharing knowledge of Park and surrounding area Follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary of each shift.
Produce accurate and timely reports and correctly handle all cash transactions.
Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
Balance and audit for accurate room revenue, food and beverage revenue, cashier's reports, and guest and house accounts and telephone revenue, assisting the preparation of all reports relevant to daily revenues.
Balance, audit for accuracy and transmit credit card batches.
Complete and transmit daily management and accounting reports and supporting documents.
Other duties per Duties Checklist and as assigned Position Requirements:
Must be able to work both day and evening shifts as well as weekends and holidays.
Provide excellent customer service to meet and exceed customer expectations Present a positive image of the company in an upbeat, professional manner Ability to work a variety of day, night, weekend and holiday shifts Ability to work independently Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles Basic computer skills - Microsoft Office (Word, Excel, Outlook) and Room Master system Knowledge and
Experience:
Education:
High school diploma or equivalent
Experience:
Minimum 1 (one) year customer service We are an equal opportunity employer To learn more about our location visit EchoBluffStatepPark.
com Job Type:
Full-time Pay:
$14.
00 per hour
Benefits:
Employee discount Referral program Schedule:
Day shift Evening shift Monday to Friday Weekend availability Application Question(s):
Are you able to commute to our location in Echo Bluff State Park?
Experience:
Customer Service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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